A package holiday consists of 2 or more parts. In our case 2 parts could (but not limited to) be:
A trip not classed as a package is a singular item. For example:
If
something goes wrong with your trip - such as the room you were given
wasn’t what was advertised, tennis lessons were unsatisfactory or even if there was
an injury or illness caused by a company - the onus is on us to put it
right. You must contact us immediately so we can rectify this issue.
We are obliged to:
Give you information about health services, local authorities or consular assistance.
Help you make long distance calls or other forms of contact so you can find other travel arrangements.
We
can charge a fee for helping you if the difficulty was caused by
something you did or your own negligence, but the fee must not be
unreasonable or not exceed the actual costs incurred by the organizer. However
if we can prove that something went wrong because of something you or a
company totally unconnected to the package deal did, or there were
unforeseeable or extraordinary circumstances, then we may not have to
pay out compensation.
If any essential part of your package holiday is changed significantly, except the price, you can cancel without paying termination fees. An essential part of the package could be any one of the following:
If you want to cancel for any other reason, you can terminate the contract but you’ll lose an amount based on our Terms & Conditions.
f after departure a significant proportion of the services contracted
for is not provided, or we become aware that they will be unable to
procure a significant proportion of them we must:
Make
suitable alternative arrangements, at no extra cost to you, for the
continuation of the package and will, where appropriate, compensate you
for the difference between the services to be supplied under the
contract and those actually supplied
If it is
impossible to make arrangements, or these are rejected by you for good
reason, the we will, where appropriate, provide you with equivalent
transport back to the place of departure or to another place to which
you have agreed and will, where appropriate, compensate you.