We’ve taken all possible steps to put you as the customer first, but please do read through our Terms & Conditions set out below to make sure you are comfortable before you book with us. Please read the Terms and Conditions carefully. By requesting us to confirm your booking, you are agreeing to the following Terms and Conditions. These Terms and Conditions form the basis of the contract entered into with tennisholidays.balitennis.com upon receipt of the confirmation invoice.
Bookings can only be made by and for persons aged 18 or over.
All payments must be made in US-Dollar via the method set out in our booking process.
Booking Information
If your Holiday is due to take place within 60 days of making the booking, you must pay the full cost at the time of booking.
If
your Holiday is due to take place 60+ days from making the booking, we
require you to pay: 30% Deposit at the time of booking; and the 70%
Balancing Payment 60 days before the start date of your Tennis Holiday. A
reminder will be sent to you in advance of this deadline. If the full
balance is not paid by the said date, we reserve the right to cancel
your booking without notice, retain the deposit and seek reimbursement
for any additional loss we have incurred.
On Receipt of Your Deposit
When
a booking is made, we make the necessary reservation and your deposit
is accepted as part payment of the agreed total cost of the booking in
your name, and is credited to your account.
We shall not be liable if any of the information you have provided to us is incorrect.
A
final confirmation including your accommodation, together with all
other relevant details regarding tennis lessons will be sent out to you two to three weeks prior
to your departure date. Please check these details again very carefully.
Single Occupancy
As usual, Single Occupancy Supplements are a feature of all the hotels we use for
our Tennis holidays. The Basic Price (Per Person Price) is based on 2 people
sharing a room. When booking a Tennis Holiday Package, we will advise you about the cost for Single Traveler.
We act only as an agent or sub-agent in respect of all bookings we take and/or make on your behalf including but not limited to flights, hotels, and transfers (“Travel Service”). When making your booking, our service is only to arrange for you to enter into a contract with the individual provider of the Travel Service in question (the “Service Provider“), and to agree payment terms between you and that Service Provider. We act as the agent of the Service Provider, except where we state to the contrary in these Terms and Conditions. The Service Provider will either be the principal supplier of the Travel Service, and therefore the party supplying the Travel Service to you (for example the hotel), or the agent of the principal. When the Service Provider is acting as an agent, its role will be to enter you into a contract with the principal supplier of the Travel Service. The terms and conditions of the Service Provider will also apply to your booking. You agree to be bound by these Terms and Conditions, as well as the terms and conditions of the Service Provider, including their cancellation and amendment policies.
If you wish to make any change to your booking, please contact us in writing.
Holiday Changes
Extra
Nights: If your Holiday start date is 60+ days from today and you want
to add extra nights to your trip, there is no administration fee
involved.
Different
Resort/Villa: Our Tennis Holidays vary in price depending on the Resort/Villa and dates.
If your Holiday start date is 60+ days from today and you want to change
to a Holiday at a different Resort, you must pay the deposit required
for the new Tennis Holiday, and we will refund the deposit for the old Tennis Holiday.
Different
dates, same Resort: If your Holiday start date is 60+ days from today
and you want to change to a Tennis Holiday at the same Resort but on different
dates, there is a US$100 charge. Please note that if your Holiday
start date is 60+ days from today and you want to change to a Holiday in
our next Calendar year, we may issue a Credit Note if the upcoming
calendar has not yet been released. If your Holiday start date is
0-60 days from today, then unfortunately we are not able to make any
changes to your booking. If this means you can no longer attend the Tennis Holiday, unfortunately there is nothing we can do. Please note that we reserve the right to remove any discount from a booking invoice once a change has been made.
Name Changes:
Please
note that not all of the Hotels/Villas we work with allow name changes once a
booking has been confirmed. It is at the discretion of the particular
Hotel/Villa to decide whether a name change can be accommodated on a case by
case basis. We charge an administration fee of US$20 for name changes. There
are some instances where we may have an early booking offer with the
hotel and changing a name may result in losing this early booking
discount. In this case you would lose any discount or be charged an
additional US$100, whichever is the greater amount.
If you or any member of your party wish to cancel your booking, in whole or in part, you must contact us in writing. To
compensate us for the expense of processing your booking and for the
risk that we may not be able to re-sell the holiday, we charge a
cancellation fee on the scale shown below. The amount payable depends on
when we receive your written instructions. Subject to the nature of the
cancellation, you may be able to claim compensation from your insurance
provider.
Cancellation Charges (before start date of holiday)
60 + Days – Lose Deposit
60-45 Days – Lose 50% of total cost or Deposit, whichever is greater
45-30 Days – Lose 75% of total cost or Deposit, whichever is greater
30-15 Days – Lose 90% of total cost or Deposit whichever is greater
14 Days or Less (Including ‘no show’ or leaving early) – Lose 100% total price of the Tennis Holiday
Cancellation of individual Passengers Within a Party (Group)
We
provide discounted rates depending on the size of your party (group). In
addition to the above cancellation charges, when an individual member(s)
of a party cancels their booking, this may also involve re-invoicing of
the remaining passengers at our list prices for the new party size.
Cancellation of 2 Separate Parties Sharing a Room
If two
separate people have agreed to share a room and one person cancels,
then the remaining person is liable to pay any Single Occupancy
Supplement.
We plan the arrangements for our Tennis Holidays many months in advance.
Though it is unlikely that we will have to make any changes to confirmed
arrangements, it does occasionally happen. We reserve the right
to make such changes at any time. Most changes are of a minor nature and
we will advise you of these changes as soon as possible.
The following are “Significant Changes”
- Change of Hotel
- Change of Destination
- Change of Dates by more than 24 Hours
- Not enough people (Group) on the tennis holiday to make it viable.
In the case of any “Significant Change”, you can choose from the following 4 options:
1. Accept the Arrangements: Confirmation in writing is required, and as
soon as we have confirmed your acceptance in writing, this is binding
and you cannot then change your mind.
2. Rebook onto one of our other Holidays: We will charge no further cost
for the new Tennis Holiday, however a small administration fee of USD20 will be
charged.
3. Receive a Credit Note for the full amount of your booking, to use on future Tennis Holidays.
4. Receive a Full Refund.
Any change that is not listed above as a “Significant Change” is a “Minor Change”. Examples of “Minor Changes” include, but are not limited
to:
- Change of Board Basis: If your Board Basis is
downgraded, we will compensate you for the difference in price, ensuring
you are only charged for the Board Basis you receive.
- Change of Holiday Host
- Change of Tennis Court Surface
- Change to Airport Transfer
Except
where we state otherwise, no compensation will be provided for Minor
Changes, however we will inform you of such changes at the earliest
opportunity, to give you as much time as possible to prepare.
In the unfortunate event that we have to cancel your booking and the
cancellation is not due to events covered under clause Force majeure, you can choose
from the following 3 options:
- Rebook onto one of our other Holidays: This is entirely free of cost, with no payable administration fee.
- Receive a Credit Note for the full amount of your booking.
- Receive a Full Refund
In the case of cancellation by us due to any circumstances falling
under the following definition of “Force Majeure”, we regret that we
cannot accept liability or pay any compensation.
Circumstances
amounting to “Force Majeure” include any event which we could not
reasonably foresee, or control. Examples include war, threat of war,
riot, civil strife, industrial dispute, terrorist activity, public
health emergency, natural or nuclear disaster, fire, and adverse weather
conditions.
It is imperative that you are adequately insured for your trip. It is
particularly important to ensure your policy covers medical expenses
& emergency treatment. This, amongst other benefits, will provide
cover in the event of cancellations or curtailment due to injury.
Injuries do occur from time to time in Tennis and we do not want you to
lose out financially because of it. It is your responsibility to
ensure your insurance policy also provides adequate coverage for flight
delays, cancellations, luggage issues, amongst other things. We will not
be liable to pay compensation for any flight delays/cancellations,
luggage issues or other such issues.
Please check that your passport is valid for the entire duration of your
holiday with the Indonesian Embassy. A standard Passport is
required, valid for at least 6 months beyond your planned return date.
You find more information on our https://balitennis.com/Bali-Travel-Essentials.html
You will appreciate that many people and companies, over whom we have no control, are involved in the planning and provisions of your Tennis holiday. We have taken all reasonable steps to ensure that
the supplier(s) of services provided are of an acceptable standard. We
will accept responsibility for the proven negligent acts and/or
omissions of our employees and agents whilst acting within the scope of
their work which result in death, bodily injury or illness to you or any
member of your party. However please note: Liability will only be
accepted if you can prove that the death, injury or illness was caused
by our negligence, servants or agents. No
Liability can be accepted for any negligent acts or omissions of air or
sea carriers, whose responsibilities are governed by international
convention, which may limit or exclude liability. We cannot accept any
liability for loss, damage or expense resulting from war or terrorist
activities threatened or actual, civil unrest, closure of airports,
industrial action threatened or actual, or any event outside our control
where such events delay, extend or compel a change in holiday
arrangements. We shall not be responsible in the event that any named
host coach is not available as a consequence of injury, illness or any
other reason beyond our control.
We do not accept any responsibility in the event that the Tennis Program is
rearranged due to adverse weather conditions. Every effort will be made
to make up for lost hours but this cannot be guaranteed. You freely
accept the risk that weather conditions may affect in whole or in part
the number of hours of court time provided. Our resorts/villas reserve the
right to cancel or revise events at their discretion in relation to our
tennis programs.
Best weather conditions for Bali can be expected during the dry season (April to October). The dry season brings warm, sunny days with less humidity and rain. July and August are the sunniest months, with clear skies and cooler breezes. Therefor we offer our "Tennis Holidays in Bali" program only for April to September.
Of course you are free to book outside of this time period. If you intend to do so, please contact us by discussing the details.
At certain times during the year it is necessary for maintenance to take place on Tennis Courts, Squash courts and other facilities on the resorts/villas for our trips. We shall not be responsible for any maintenance or emergency work that may be necessary to any of these facilities at the time of your visit. Neither shall we be held responsible for any building improvements or renovation on the venues in the vicinity of your accommodation.
Rainfall and climatic fluctuations can often affect the
supply of water and electricity, which may result in cuts. These are
usually of a short duration and we ask you to be tolerant. In hot
climates like Bali's, please be prepared to encounter the indigenous environmental
conditions, for example insects. The water supplies in our resorts/villas are NOT suitable for consumption. We recommend bottled water for
drinking.
Due to the prevailing weather conditions at our resorts/villas,
we advise that you wear appropriate sunscreen and take further
precautions such as covering your skin and wearing a hat or visor.
Please ensure you bring appropriate clothing, sunscreen and other
methods for taking care in hot/tropical climates.
Bookings are accepted on the condition that participants are physically and mentally fit, and able to cope reasonably with the demands of the tennis holiday without assistance from the host or other party member. It is your responsibility to ensure that you and your party are aware of the nature and demands of the tennis holiday arrangements before booking. We reserve the right to exclude you from the tennis program as a whole if in the reasonable opinion of the host the demands of the sport would be detrimental to the interests or safety of you or the group as a whole. In the event that the host deems such a decision is necessary we will reasonably endeavour to make alternative arrangements but will not be liable for any additional costs incurred or to provide any compensation for missed activities. We also reserve the right to refuse any booking for a tennis holiday where we are not satisfied that the applicant’s health, fitness or experience is appropriate to the tennis holiday selected. Should you suffer from a mobility impairment, disability or medical condition relevant to your participation in the tennis holiday arrangements, this must be declared to us (in addition to any declaration made for insurance purposes) at or before the time of booking. You must advise us if any impairment, medical condition or disability which may affect your active participation in the holiday arrangements develops after your booking has been confirmed. If we feel that we cannot meet your needs, we reserve the right to decline or cancel your booking. In the event of illness or injury relating to you or your party, we may make such arrangements as we see fit and recover the costs thereof from you.
We are not a specialist disabled holiday company, but we will do our utmost to honor any special requirements you may have. Before making a booking we will need to know if you have any medical/physical/mobility needs which might affect how and if we can deliver all of your chosen tennis holiday services. These needs may affect your flight, transfers or the suitability of your accommodation or other aspects of your tennis holiday. You must therefore submit any special needs/requirements to us in writing before making a reservation. We cannot be held liable if you fail to tell us about any special requirements that may affect the quality of your tennis holiday.
We reserve the right at our absolute discretion to terminate without notice the tennis holiday arrangements of any customer whose behavior is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party. Should any passenger be prevented from travelling, because in the opinion of any person in authority, they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their tennis holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. We have no control over the behavior of persons staying at, or visiting, your holiday accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them.
By making a booking with us you hereby grant the irrevocable and
unrestricted right to use and publish photographs of you or any members
of your party, for website & social media, advertising, internet and
any other marketing purpose on any medium; to alter the same without
restriction; and to copyright the same, save always that Bali Tennis Magazine and The Tennis Tourist hereby undertake never to utilize any such photographs in a defamatory
manner and shall keep such photographs secure throughout the period of
their use. You hereby release Bali Tennis Magazine and The Tennis Tourist and the photographer from all
claims and liability relating to the said photograph or footage.
To
Opt-Out of this, please contact us in writing as soon as you have made
your booking or at the latest 48 hours before the start of the event.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address and any special requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels and transport companies. The information may also be provided to security or credit checking agencies, public authorities such as immigration if required by them or as required by law. We will pass on information about your booking to our employees, hotel partners, transfer partners and independent contractors to allow your booking to be processed/managed. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to sensitive information that you give us such as details of any disabilities/religious requirements. In making this booking you consent to this information being passed on to the relevant person(s). We will confirm the details we hold about you on request.
In the unlikely event of there being something, in our direct control, that is not to your liking whilst you are on a tennis holiday with us, you must report it immediately to your host. If the matter cannot be rectified immediately, details of your complaint must be submitted in writing to us no later than 28 days after the end of your trip. Unless there is a valid reason why you fail to report your complaint to us then we shall not be liable in respect of complaints which were not registered.
Tourist tax is NOT included in the price of any of our packages. This must be settled when you check into the hotel.
